Offer a compliment, or give the bad news first?
Question to agony aunt: “When giving negative feedback, is it better to start with the admonition and end with a compliment, or vice versa?”. (Gillian Peall, Macclesfield, Cheshire, UK) First answer: “Definitely give the compliment first. Knowing you have done something right may make the negative feedback more acceptable. Giving the bad news first can …
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