When a TSA officer at Portland International Airport was called over to translate for a Spanish-speaking family, he learned that they had been stuck in the airport overnight. The family had intended to travel to Portland, Maine, but a travel agent booked them a flight to Portland, Ore.

Officer Martin Rios escorted the family to the ticketing desk and found that they had just $200, not enough to fly across the country. Rios paid for the tickets out of his own pocket and sent the family on their way. “I just know that I didn’t really have it in me to turn them away,” he said.

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